Unreliable Password Saving & Sync Users frequently report that the app fails to save newly created or updated passwords, or it saves incorrect/old versions, leading to lockouts and frustration. Synchronization across multiple Apple devices is inconsistent, and some users have reported losing all their saved passwords.
Reliability high
Easy · A dedicated app could prioritize robust saving and syncing mechanisms, with clear conflict resolution and a reliable backend.
Poor User Experience & Navigation Many users encounter blank screens, get stuck on a single password entry, or find the app's navigation confusing. The forced migration from Settings to a standalone app is disliked, with users feeling it's less secure and harder to find. Basic UX elements like searching for non-contiguous letters or copying passwords are also frustrating.
UX Design high
Easy · A new app can design intuitive navigation, clear states for blank/stuck screens, and prioritize user control over app location and basic interactions like search and copy.
Inefficient Password Update & Management Workflow Users find the process of changing or updating passwords cumbersome. The app often doesn't facilitate seamless updates on websites, requiring manual steps. There's also difficulty in deleting old or obsolete passwords, and the app sometimes auto-replaces or deletes old passwords without user intent or history.
Workflow high
Easy · A competitor can streamline the password update flow, offer clear options for deleting old entries, and provide a robust 'undo' or history feature for changes.
Missing Core Features Users explicitly request features like structured fields for PINs, recovery codes, or emails; the ability to group/organize passwords (beyond shared groups); a master password for an extra layer of security; and a history of old passwords. Other missing features include parental controls for shared devices, favicons, and print/export options.
Missing Feature high
Easy · These are standard features in many password managers and are highly feasible to implement.
Limited Password Generator Customization The built-in password generator lacks flexibility, often failing to meet specific website requirements (e.g., character types, length, special character placement). Users also report being forced to use generated strong passwords without an option to choose their own.
Customization medium
Easy · Implementing a highly customizable password generator with user-defined rules and an option to disable auto-generation is straightforward.
Poor Biometric/Face ID Workflow & Lockouts When Face ID or Finger ID fails, users are often locked out of their passwords without a clear fallback mechanism (like using the device passcode directly). The app also prompts for biometrics excessively, slowing down access.
UX Design medium
Easy · A better workflow for biometric failure, including a clear passcode fallback and configurable prompt frequency, is a key UX improvement.
Lack of Integration with Other Platforms/Managers Users are frustrated by the inability to easily import passwords from other managers (like Chrome or Bitwarden). The advertised Windows sync is missing, and there are conflicts or lack of integration with other browsers (Chrome, Firefox) and authenticators.
Integration medium
Medium · Import/export and cross-platform integration can be complex, but are essential for a competitive password manager.
Unreliable Passkey Authentication Passkeys consistently fail to authenticate, forcing users to resort to alternative login methods and causing significant frustration.
Reliability low
Medium · Passkey implementation can be tricky, but ensuring reliability is crucial for adoption.
Issues with Multiple Accounts for Same Domain The app struggles to differentiate and manage multiple accounts for the same website (e.g., different Workday logins for various job applications), often trying to apply changes to the wrong account.
Feature Limitation low
Easy · This is a common feature in advanced password managers and can be implemented with clear UI for managing multiple entries per domain.
Inaccurate Compromised Password Detection The app sometimes flags passwords as compromised that are not actually the user's, leading to wasted time and confusion when trying to address non-existent security issues.
Reliability low
Easy · Improving the accuracy of compromised password detection algorithms is an ongoing but solvable challenge. 